Where do you ship?
Karl Kustoms ships anywhere in the contiguous 48 states (USA) as long as it is a physical address (not a PO box). Visit our shipping policy page for more information.
Can I track my package?
Yes, you will receive a tracking number when your order ships. You can also login to your Karl Kustoms account to see the status of your order.
How long does it take for a part to arrive at my door?
We ship out orders as quickly as possible. Ground delivery times are determined by the carrier. Contact us to discuss expedited shipping. For more information, visit our shipping page.
What payment methods do you accept?
When you buy through our website, we accept payment by PayPal and all major credit cards.
How do you protect my credit card information?
All orders placed online are encrypted. We also use PCI compliant processes to ensure credit card information is safe.
How long before you charge my credit card after making an order?
Because we don't store your credit card information, your account will be charged as soon as you place your order.
What do I do if I need to cancel my order?
Call us immediately, and we will try to cancel your order if it hasn't already been processed. Our staff fills orders quickly, so cancellations may have to treated as a return if your order has already been processed.
Do I need to have an account to order a part?
Yes. We require an account as it helps us reduce fraud and also ensures you can track your order(s) easily.
What happens if I get the wrong part?
If you receive the wrong part, contact us immediately to make arrangements for a return/exchange. For more information, visit our returns page.
How can I be sure the part I need will fit my vehicle?
If you're not sure, contact us and we will help you find the right parts. Have your VIN handy to make it easy!
Is there a re-stocking fee?
If your product is returned for any reason other than a definite error on our part, a 15% restocking fee will be deducted from your refund. Restocking fees are not refundable for any reason.
How should I ship back my return?
We recommend you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. See our returns page for more information.
I want to return my item, but I used some of the hardware or installed the part. Can I return it?
We cannot accept returns on any parts that were installed or are missing parts, hardware, or instructions.
What happens if I refuse my order?
If you refuse your order for any reason other than damage, a 15% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you don't contact us within 24 hours to inform us that you refused your order, your refund could take up to 6 weeks to process.
How long do part refunds take?
Most returns are credited within 30 days of receipt of return. See the returns page for more information.
What happens if I didn't get my part on time? Do I get a shipping refund?
On orders shipped overnight and second day, all shipping companies reserve the right to extend delivery time by 24 hours to residential addresses. In addition, if you live in a "blackout area," overnight or second-day delivery is not guaranteed by any shipping company. This is beyond our control, and shipping charges will not be refunded for this reason. We are also not responsible for delays that occur such as adverse weather conditions, train derailment, incorrect routing by the shipping carrier, and incorrect deliveries.
What happens if I never receive my package?
Please track your package using the tracking number provided in your confirmation email. If it shows your shipment was delivered, Karl Kustoms is not responsible for losses that occur as a result of packages being left in your absence. See our shipping page for more details.
My part is wrong and/or defective. Do you pay for damages to my vehicle?
We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.
Do you offer a warranty?
Warranty on all products is offered and serviced by the manufacturer of the product. Typically, warranty coverage is based on months/mileage, whichever comes first, and begins on the date of installation by an authorized GM dealer or by a qualified Independent Service Center (ISC). For all customer-installed, over-the-counter sales, warranty begins on date of retail sale.
What if I want to talk to a real person about my order?
Call us at 855-806-1147 during our business hours (see below).
What are your customer service hours?
We are available Monday through Friday 8:00 AM - 5:00 PM CST and Saturday 8:00 AM - Noon CST - Summer hours may be longer.
Do you ever offer coupons or discounts?
Yes, we do. Contact us to learn about tiered discounts and be sure to subscribe to our newsletter to receive special offers. Please note: Promo code discounts cannot be combined on orders with price matched items.
Do you charge sales tax?
Items not for resale are subject to 6% State of Iowa Sales Tax.
Do you offer a price-match guarantee?
If you find a better price for a product we carry, email or call us with the exact URL where you found a lower price. The other item's price must include any additional costs such as core charges, shipping, or freight costs. The guarantee does not apply to refurbished, used, or closeout/clearance sales.
Please note that we DO price-match verified stores/items on eBay and Amazon. We DO NOT price match third-party sellers or wholesale-only companies. All applicable sales/use tax will be applied during checkout in addition to the requested price. Karl Kustoms reserves the right to determine the eligibility of all items that are price matched.