Returns

Karl Kustoms is happy to accept returns. Before completing your order, please review the below returns policy.

Can I return a part?

In the event you need to return a new item, please contact us at 855-806-1147. All new product returns must be in new condition with no signs of installation and in the original packaging in saleable condition. A restocking fee may apply. Please note, we do not accept returns on any electronic parts under any condition.

Can I exchange a part?

We don't accept exchanges, but we do accept returns, and you are welcome to re-order with us.

How do I return an item?

Contact us at 855-806-1147. Then, ship the part or parts back to us in the original package. We highly recommend you get insurance for the return shipment. We are not responsible for returns that get lost or damaged in transit. The Karl Kustoms address is 5927 NE Industry Dr. Des Moines, Iowa 50313.

Please make sure to properly pack your return and clearly write “RETURN” on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

What if you sent me the wrong part?

Let us know right away so we can make it right.

What if I ordered the wrong part?

As long as you did not install the part and the original packaging is in saleable condition, we'd be happy to process a return.

How long do I have to return a part?

Returns must be requested within 30 days of purchase.

Are there certain parts I can’t return?

We do not accept any returns on electronic parts or parts that have been installed or if any pieces are missing or the packaging is not re-saleable. Contact us if you are unsure.

Do I have to pay a restocking fee?

In most cases, we do charge a 15% fee and up to 35% restocking fee on special ordered parts.

Do I have to pay for return shipping?

Yes, it is up to you to pay for return shipping. Please choose a carrier that provides insurance and a tracking number. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

What if the part arrives defective or damaged?

Call us right away. Depending on the issue, we may be able to work with the shipping carrier or the manufacturer to get the problem resolved.

I shipped my return, but it didn't arrive. Do I still get a refund?

No. This is why we always recommend shipping all returns with insurance and tracking.

What if someone else purchased the part for me and I want to return or exchange it?

We need the original invoice and parts packaging to complete a return. Please contact us to discuss.

What if I need to make a warranty claim and return a part?

Every manufacturer has its own warranty policy and process for returns. As a retailer, we cannot always help you with warranty claims but will do our best. If you have questions or have trouble with your warranty, contact us.

What is a core return/core charge?

On some select parts we can discount the selling price if you send us your old part. This old part is called a “core.” For example, a $100 part with a $50 core charge will be sold to you for $150. When you send us the old core, we’ll refund you the $50 core charge. If you think the part you are purchasing may be eligible, contact us.

What happens if I refuse my order?

If you refuse your shipment for any reason other than damage, a 15% to 35% restocking fee will be deducted from your refund. To ensure you receive proper credit, we must be informed of all refusals within 24 hours. If you do not contact us within 24 hours to inform us that you refused your order, your refund could take up to six weeks to process.

How much will my refund be?

Refunds will only be issued on the part itself minus any discounts and/or restocking fees.

How long do part refunds take?

Most returns are credited within 3-4 days of receipt of return. All refunds are applied in the same manner you paid (e.g., if you paid with a credit card, you will receive a credit card refund). You will receive an e-mail the day your refund is processed. Credit card refunds take approximately 3-5 business days to show up on your statement.

How should I ship back my return?

We highly recommend that you return your item with a shipping carrier that can provide you with both insurance and a tracking number in case of loss or damage. All returns should be tracked from the time you ship your return until it is signed for on our dock. If you are shipping via USPS, please use Express Mail. Delivery confirmations and Priority Mail are not considered to be acceptable tracking methods.

Please make sure to properly pack your return and clearly write “RETURN” on the outside of the shipping box. Please do not write on the parts boxes as your product will not be considered “resalable”. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

The Karl Kustoms address is 5927 NE Industry Dr. Des Moines, Iowa 50313.

My part broke while I was installing it. Can I return it?

We cannot accept returns on any part that has been damaged due to incorrect installation.

I installed my part. Can I return it?

No. All items must be in new, resalable condition. We cannot accept items that have been used, installed, or disassembled.

I want to return my item, but I used some of the hardware. Can I return it?

We cannot accept returns on any part that is missing parts, hardware, or instructions.